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About

At Imagination Tree, we are passionate about curling up with a good book, the long-winding road that writing can drive you down, and all the products and accessories that support those pursuits. See how passionate we are about tools for writing, by viewing our YouTube video here.

 

We all have a need to be inspired, to inspire, to open ourselves to the beauty of art, whether someone has lovingly created it for us in the pages of a great read, or if we are attempting to create it for ourselves.

 

Since 2009, Imagination Tree has offered a refreshing selection of classic tools for readers and writers. We offer writing products of real utility that will provide inspiration and make writing and reading more fun.

 

Browse our products, read our blog, and see what drives our passion for reading and writing.

 

Read, write, be... Imagination Tree.

 

**Frequently-asked Questions**

 

What form of payments do you accept?
We accept payment via PayPal. 


Is your website secure?
Yes. All information you enter into the site is encrypted during transmission using industry-leading SSL technology (the same technology used by all major online retailers and banks). All credit card information is deleted from our site once a transaction is processed.

What sales tax applies to my order(s)?

Sales tax is charged for shipments delivered to any address in New York State, at the applicable sales tax rate for the shipping address.

How does shipping work?
When you submit an order, Imagination Tree will ship it within the next business day. Shipping is FREE for orders over $50 (total before sales tax). We ship to US addresses and US military shipping addresses only.


How do I view and track recent orders?
You can get shipping and tracking information on your order by accessing the My Account page.

What if an item arrives damaged, or I receive an incorrect item?
Let us know via the Contact page if an item arrives damaged or incorrect. Please provide your order ID number and information regarding the damaged or incorrect/missing product.

What is your return policy?
We accept returns of products in their original condition within 30 days of purchase. Returns are accepted in exchange for imaginationtree.com store credit only. To be eligible for return, products must be received at the Imagination Tree return location (see address below) within 30 days of the purchase date. Shipping fees cannot be refunded. Returns must include the original receipt from Imagination Tree.

We recommend using a tracked form of mailing such as delivery confirmation or registered mail. Imagination Tree is not responsible for any returns that get lost in the mail transit process.

Returns may be sent to:

Imagination Tree Returns

333 Mamaroneck Avenue, #435

White Plains, NY 10605

Returns are processed once a week, so please allow up to five business days after the return is received for it to be processed.

Where are you located and how can I contact Imagination Tree?

Imagination Tree is located in Westchester County, New York. We do not have a physical storefront as we are an online store.

The easiest and most efficient way to contact us is to click the Contact link on the imaginationtree.com website. Provide your email address or phone number, as well as any comments, and we will reply promptly.

I have more questions that are not answered here. What do I do?

We are always happy to answer your questions. You can ask us by clicking on the Contact link at imaginationtree.com.

Please also follow us on Twitter (@imaginewriter) and Pinterest, and read our blog for product updates and promotions. 

 
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